Thursday, November 12, 2009

The Customer Service Challenge

One of my strengths, if you were to ask me in an interview, is my dedication to superior levels of customer service.  At every job I've ever had, I have always gone above and beyond the norm in order to provide a great experience for a customer (please, keep it clean).  Because of my own standards, I expect a pretty good level of customer service from places I frequent.  I am rarely disappointed, and if I am, I usually let them know pretty quickly (i.e. - I once told a cashier who was on the phone that I would "wait until she finished her conversation" before paying because I "didn't want to interrupt." I know...totally passive-aggressive, but that is how I roll.)

Since I'm so intuned to good customer service, if I get good service, I am very likely to tell someone/write about it.  Whether it be pulling a manager aside to let them know that someone did a great job, or sending a quick email, I do it on the regular.  What's happened recently though, is that I am getting FREE SHIT for BEING NICE.  Can you believe it?!  I wrote the customer service department at The Limited to let them know how awesome their employees at the Water Tower store are, and guess what?  I got a gift certificate.  Later I wrote into Anthropologie's website to ask if they had an artist list of the music they play, and although they don't have anything official, the customer service rep typed out a bunch of the artists they play on Anthro satellite radio and sent me TWO FREE CD's.  WTF?!  Who knew being nice was so lucrative?

Well, keeping in mind my recent successes, I decided to put it to the test to see if Potbelly would care that I got mugged less than 10 minutes after buying one of their delicious Oatmeal Chocolate Chip cookies.

I'm not really smart enough (that's not true, let's say I'm not patient enough) to figure out how to make my tweets show in this post, so let's do it the old-fashioned way. Read this, then this, this, this, this, and this and this.

They've been emailed!  I wonder if I'll get a cookie? ;)

1 comment:

Gene said...

I love your attitude and your ability to laugh at this. Keep us posted.